How do I back this project to receive a copy of Sprocketforge?
Click the green “Back this project” button in the top right.
Select your desired reward level and hit the green “Pledge” button.
Create a Kickstarter account (or log in to your existing account).
If we meet our funding goal by the time the campaign ends, your credit card will be charged based on the reward level you selected. Shipping, VAT, and any regional taxes will be paid for after the fact in our pledge manager, so keep an eye out for an email from BackerKit!
Last updated: January 31, 2024 21:47
Are VAT and other regional taxes included in the cost of the pledge or the cost of shipping?
No, VAT and other regional taxes are not included in the cost of the pledge or the cost of shipping. Those fees will be added on in the pledge manager.
Last updated: January 31, 2024 21:47
Are customs charges included in the cost of the pledge?
We have fulfillment hubs located in the US, Canada, UK, Germany, China, and Australia. This means that for most of our backers we will be shipping from within the region, so customs and import duties will already be accounted for and are included in the cost of the pledge.
In the unlikely event you live in a region outside of our coverage, you will be responsible for any applicable customs and duties.
Last updated: July 04, 2024 20:38
Will local pickup be available?
Yes, local pickup in either Minneapolis, MN or Appleton, WI (USA) will be available at a cost of $5 per copy.
Last updated: January 31, 2024 21:47
Can I buy multiple copies to get a discount and/or save on shipping?
You sure can! You’ll receive $10 off each additional game (up to a total of 5 additional games). Simply select the pledge you want, select the corresponding add-on, and enter the quantity of additional games you want.
Shipping will only be an extra $5 per copy and will be charged in the pledge manager, along with any incremental taxes (including VAT). Note that you must ship all copies to the same address.
Last updated: January 31, 2024 21:47
Will Sprocketforge be available in retail stores after the Kickstarter? If so what will be the difference between the Kickstarter version and the retail version?
We currently have a distribution deal signed with FRG, but that does not guarantee that Sprocketforge will make it into widespread distribution (that will all depend on how well the game does). Regardless of what happens with the base game, the add-ons (such as the metal gears) will unlikely make it to distribution.
There will be no difference between the Kickstarter version of the game and the retail version of the game, aside from the fact that Kickstarter backers receive a discount off the regular price and are eligible for a free mini-expansion (if they are on our mailing list) for being early supporters of the game.
Last updated: July 04, 2024 20:38
Will the $1 pledge grant access to the pledge manager so I can update my choice later?
Yep! Once the campaign closes you’ll be able to select whatever reward level you would like. Just make sure you choose the actual “Pledge Manager” $1 pledge level, and not the “Make a pledge without a reward” option.
Last updated: January 31, 2024 21:48
Will the pricing be different in the pledge manager?
Shipping costs may vary from our projections on the Kickstarter page. Aside from that, nope!
Last updated: January 31, 2024 21:47
What is the refund policy for Sprocketforge?
You may fully refund your pledge up until 14 days after the campaign concludes with no questions asked and no penalties applied.
If you end up needing a refund after 14 days (but before the game has shipped), we will be happy to refund your money but will need to deduct a 10% fee from the refund to account for the Kickstarter and payment processing fees that we will have incurred by that point.
Once the game has shipped we are unable to offer refunds other than for reasons discussed in the damages and replacements policy on our main Kickstarter page.
Last updated: January 31, 2024 21:47
Will there be late pledges available?
Yes, we will be offering late pledges through BackerKit.
Last updated: January 31, 2024 21:47
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
NOTE: These are the same Terms and Conditions we have listed on our Kickstarter page - they have not changed.
Refund Policy
We completely understand that life happens and things may change between when you first pledge and when it comes time to finalize your pledge. For that reason, we will allow refunds up until fulfillment has begun. You may fully refund your pledge up until 14 days after the campaign concludes with no questions asked and no penalties applied.
If you end up needing a refund after 14 days (but before the game has shipped), we will be happy to refund your money but will need to deduct a 10% fee from the refund to account for the Kickstarter and payment processing fees that we will have incurred by that point. Once the game has shipped we are unable to offer refunds other than for reasons discussed in the damages and replacements policy below.
Refunds that take place within 14 days of the campaign closing will be refunded to the original credit card via Stripe, whereas refunds that take place after 14 days may need to be processed differently. As we are a US-based company, all refunds will be in USD and will be based on the exact amount we received at the time your pledge was collected (less the 10% fee if the refund takes place after 14 days).
Damages and Replacements Policy
We will be asking our manufacturer and each of our fulfillment partners to securely and safely package each game, but there is still a chance that your game could arrive damaged. If that's the case, please reach out to [email protected] and we will work with you to resolve the issue. Depending on the situation, we may offer you a full refund, a partial refund, and/or ship out replacement parts.
Each game will have a 1-year warranty against manufacturing defects. Please note that this does not cover accidents, improper use, loss, or theft. If you would like to file a warranty claim, please reach out to [email protected].
Terms and Conditions
As a backer, your primary responsibility is to ensure timely and accurate submission of your pledge via our pledge manager. If you fail to fill out the pledge manager prior to the deadline we will not know where to ship your game and will be unable to complete your pledge.
If you reach out prior to the beginning of fulfillment we will do our best to still get your game to you, but it will almost certainly be delayed and could incur additional charges if we need to handle it as a one-off (vs. shipping in bulk like we would for pledges that were completed on-time). If you do not fill out the pledge manager and do not contact us prior to the beginning of fulfillment we will consider your pledge a donation and you will not be shipped any rewards.
Likewise, we will not be responsible for replacement of rewards if invalid addresses are entered into the pledge manager. You will be able to edit your address up until the beginning of fulfillment, so please be sure to keep your shipping address up to date and validate it before we begin shipping the game. In the event that you need to change your address between when your pledge locks and when the game ships, please reach out to [email protected].
Lastly, please note that the content (including the artwork and components) within each pledge level may change between now and the final version of the game. The primary reason for any significant changes will likely be due to component availability, but we will keep everyone informed if any such changes occur. Other changes will be minor and could include artwork and text updates or the addition or removal of a few cards here and there.